🌟Our Services🛠️

• 24/7 Monitoring: Continuous real-time monitoring to detect and address issues before they disrupt your business.

Business Result: Increased operational uptime and fewer interruptions during critical hours.

• Advanced Tools & Service Desk: Our diagnostic tools ensure swift problem resolution, so your network downtime is minimized.

Business Result: Faster issue resolution, reducing the cost of prolonged downtimes.

• Packet Loss Diagnostics: We identify and resolve packet loss, ensuring smooth operation of business-critical applications.

Business Result: Improved application performance, enabling seamless productivity.

• Network Tuning: Our team fine-tunes your network to ensure optimal performance across all systems.

Business Result: Boosted efficiency and reduced network lags.

• Comprehensive Diagnostics: We quickly determine whether issues stem from your internal network or your ISP, avoiding unnecessary delays.

Business Result: Faster troubleshooting, reducing network downtime and improving issue resolution times.

• Detailed Reports and Analytics: Our detailed insights help you stay informed and resolve issues efficiently.

Business Result: Actionable data to support informed decision-making.

• ISP Management: We handle all communication, escalation, and troubleshooting with ISPs on your behalf.

Business Result: Faster ISP resolution times, eliminating gaps in communication and reducing network disruptions.

• Efficient Coordination: We ensure no time is wasted due to miscommunication between you and your ISP.

Business Result: Decreased downtime, improving operational efficiency.

• Round-the-Clock Monitoring: We monitor your network continuously to detect and address issues before they affect your business.

Business Result: Prevention of network failures, keeping your business up and running.

• Automated Alerts and Notifications: Immediate alerts allow us to act swiftly and prevent minor issues from escalating.

Business Result: Proactive issue resolution, reducing downtime and preventing costly interruptions.

• Expert Resources and Support: Gain access to expert resources and support that complement your in-house IT team.

Business Result: Enhanced operational capacity without the need for additional internal hires.

• Scalable Solutions: Our services are scalable to meet your business's evolving needs, allowing your network to grow alongside your business.

Business Result: Cost-effective solutions that adapt to your business over time.

Remote Monitoring & Management (RMM)

• 24/7 device monitoring, alert management, and remote access for issue resolution. 

• Price: PGK60 per device/month

Patch Management & Software Updates 

• Automated patching of operating systems and critical software to prevent vulnerabilities.

• Price: PGK30 per device/month 

IT Helpdesk & Remote Support 

• Access to remote IT support for troubleshooting and resolving issues. 

• Price: PGK40 per device/month

Endpoint Security & Threat Protection 

• Basic antivirus, anti-malware protection, and firewall management for endpoint security. 

• Price: PGK50 per device/month 

Total Cost: PGK180 per device/month 

All First Tier Services (KoneLynk Basic Support - Plus (+)

Backup & Disaster Recovery

• Regular backups of critical data with disaster recovery planning and fast restoration.

• Price: PGK80 per device/month

Cloud Integration & Management

• Secure cloud storage, backup, and cloud-based service integration.

• Price: PGK50 per device/month

Network Monitoring & Management 

• Continuous monitoring of the network infrastructure, including routers, switches, and firewalls.

• Price: PGK70 per device/month

Total Cost: PGK380 per device/month 

All First & Second Tier Services (KoneLynk Advanced Support - Plus (+)

Business Continuity & Disaster Recovery

• Creation of a business continuity plan with disaster recovery solutions in case of IT system failures or natural disasters.

• Price: PGK100 per device/month

Mobile Device Management & Remote Work Solutions

• Management and security of mobile devices with secure and seamless access to company resources for employees working remotely or on mobile devices.

• Price: PGK40 per device/month

IT Audits & Compliance Reporting

• Regular audits to ensure the client's systems meet compliance requirements.

• Price: PGK50 per device/month

Performance Tuning and Optimization

• Ongoing optimization of systems for better speed, reliability, and efficiency.

• PGK25 per device/month

Total Cost: PGK595 per device/month 

Domain Services: Create and manage branded domain name, keeping it active and connected to website and email.

• Domain Name Registration & Renewal

• Domain Transfer Assistance

• DNS Management

Website Services

• Website Creation

• Website Management

• Website Security & Maintenance

Email Services

• Branded Email Hosting

• Webmail & Mobile Compatibility

• Email Management

Cloud Infrastructure Management

• Managing and optimizing cloud resources to ensure reliability, performance, and cost efficiency.

VPN Services for Businesses and Remote Workers

• Providing secure remote access to company resources through Virtual Private Networks (VPNs).

Wi-Fi Hotspot Services for SMEs and Public Spaces

• Setting up and maintaining secure Wi-Fi networks for businesses and public spaces.

POS (Point-of-Sale) Systems and Support

• Providing installation, support, and management of POS systems for retail and service businesses.

Data Analytics and Reporting

• Analyzing and visualizing data to provide actionable business insights and reports.

IT Asset Management (ITAM)

• Tracking and managing IT assets throughout their lifecycle for better efficiency and cost control.

IoT Integration and Management

• Implementing and managing Internet of Things (IoT) devices to streamline operations and improve connectivity.

Compliance and Regulatory Consulting

• Helping businesses comply with industry regulations and standards through expert advice and policy development.